Privacy Policy

Last updated: 1 June 2025

Psychstep ("we", "our", "us") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, disclose, and protect your personal and sensitive information when you engage with our services, including through our website at www.psychstep.com.au.

Types of Information Collected

We collect personal and health information reasonably necessary to deliver psychological services. This may include your name, date of birth, contact details, health history, Medicare details, and billing records. We may also collect limited website data such as IP address and browser information.

Collection of Personal Information

We collect information directly from you via intake forms, phone, email, and sessions. We may also collect information from third parties (e.g., your GP), with your consent. Website usage data may be gathered through cookies and analytics tools.

Purpose of Collection

Your information is used to provide psychological services, coordinate care, manage appointments and billing, and fulfil legal and ethical responsibilities. We do not use your personal information for marketing without your explicit consent.

Use and Disclosure

We may disclose your information to other healthcare professionals involved in your care, administrative service providers, or where required by law. We will only do so with your consent unless legally obligated otherwise or in the case of serious risk to health or safety.

Security and Storage

Your records are securely stored using encrypted digital systems or locked physical storage. Only authorised personnel can access your information, and we take reasonable steps to protect it from misuse or unauthorised disclosure.

Data Retention

We retain client records for seven years from the last date of contact or until the client turns 25 if under 18. Records are securely destroyed or de-identified after this period in line with legal and ethical guidelines.

Access and Correction

You may request access to or correction of your personal information by contacting us. Requests will be addressed within a reasonable timeframe. Access may be restricted where permitted by law (e.g., serious safety risk or privacy of others).

Website and Cookies

Our site may use cookies and analytics tools (e.g., Google Analytics) to track usage trends and improve performance. You can disable cookies via your browser. We do not collect personally identifiable health data through the website.

Telehealth and Electronic Communication

We use secure platforms for telehealth sessions and take precautions to protect confidentiality. However, all electronic communication carries inherent risks. Avoid sharing sensitive information via unencrypted channels like email or SMS.

Third-Party Services

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies separately.

Complaints

If you have concerns about your privacy, please contact us directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

Changes to This Policy

This policy may be updated periodically to reflect changes in law or our operations. The current version will always be available on our website.

Psychstep
Email: info@psychstep.com.au
Phone: +61 402 462 363
Website: www.psychstep.com.au